Refund and Cancellation Policy
Effective August 20, 2026
This policy explains Chat and API subscription cancellations, wallet credits, consumed usage, crypto payments, failed payments and refund requests for Prismatic.
Cancel a subscription before the renewal date to stop future billing.
Send billing, cancellation and refund requests to [email protected].
Consumed Chat messages and API requests, and confirmed wallet consumption, are generally non-refundable.
1. Subscription cancellations
You may request cancellation through the available account, checkout-provider or support flow. Cancelling a subscription stops future renewals but does not automatically refund the current billing period unless required by law, stated at checkout, or approved by support for a documented billing error or service issue.
2. Refund eligibility
Refunds may be approved when required by law, when a duplicate or incorrect charge is confirmed, when a payment provider requires a refund, or when Prismatic approves an exception for a documented service or billing issue.
- Refund requests should include the account email, payment date, amount, payment provider reference if available, and reason for the request.
- Approved refunds are returned through the original payment method where supported by the payment provider.
- Processing times depend on the payment provider, bank, card network, crypto provider or merchant-of-record workflow.
3. Wallet credits and usage
Wallet credits, prepaid balances, crypto payments, consumed Chat messages and consumed API requests are generally non-refundable once confirmed or used. Wallet credits are service credits only and are not a bank account, stored-value account, cash deposit or transferable balance.
4. Failed payments, chargebacks and abuse
Failed payments, chargebacks, suspected fraud, payment-provider reversals or abuse of refund processes may result in suspension, downgrade, wallet hold, key revocation or collection of unpaid amounts.
5. Contact
For cancellation, billing or refund help, contact [email protected]. If a merchant-of-record or checkout provider presents mandatory terms at checkout, those terms may also apply to the payment transaction.